Frequently asked questions

Everyone who books needs an email address of their own: it is where your confirmation, any online course link and your certificate go, and two people can't share one. An email address is free, and you may already have one on your phone without knowing it. Our step-by-step guide at alpha-training.ca/no-email shows how to find it or make a new one in about 10 minutes, and how a company admin sets one up for an employee.

Yes — we require prepayment for all training, with one exception: approved company accounts are invoiced and pay on terms. Card payments run on our secure payment provider; your card details never touch our site or the chat.

Fill out the credit application under Tools & resources → Apply for a credit account, or call us. Once you're approved, your bookings can be invoiced instead of prepaid on 30-day terms, and your workers can book against the account.

No. Have them book with their work email address and the system recognizes your company automatically. Codes are only needed if someone books with a personal email.

Approved accounts are invoiced on 30-day terms rather than paying at the time of booking. Everyone else pays by card through the secure Stripe checkout.

You can join the waitlist. Waitlisted seats are never charged, and we call the moment a seat opens. If the date is tight, call us — there's often another session that works, or we can add one.

Call (250) 787-9315 or reply to your confirmation email as early as you can — the sooner we know, the more options there are for you and for the other people on the course. Our booking terms apply; you can read them in full on the terms page.

Most courses run on a per-session minimum (typically 8, course-dependent). Minimums are per session, and unused seats don't carry credit to another date. The quote and booking flows show this before you commit.

Valid government-issued photo ID — every student has to show it, no exceptions, because your legal name goes on the certificate. Beyond that: dress for hands-on work, and bring anything listed as a prerequisite on your course page (some courses need boots, long sleeves, or a current certificate).

Our public courses run at 10123 99 Avenue, Fort St. John (the HR Block building) — check in at the front desk when you arrive. Park on the street, or in the paved lot directly across 99 Avenue from our building. We also run courses in Grande Prairie and at client sites; if your course is somewhere else, the location is on your confirmation email.

8:00 AM unless we've told you otherwise. Please arrive about 15 minutes early to sign in.

Call (250) 787-9315 right away. Anyone more than 10 minutes late for the course start without giving us notice can't be admitted — certification requires the full course, and a late entry disrupts everyone else in the room.

Yes. The online portion has to be complete before your in-class date, or you can't take part in the hands-on session. Your booking confirmation email has your personal link to it; you can start, stop and come back any time, and it remembers where you were.

A Certificate of Completion is issued by Alpha Training Solutions for our own courses — the verification code on it is the authoritative record. A Record of Training is for courses certified by a third party (Energy Safety Canada, Canadian Red Cross, St. John Ambulance). It confirms the course was delivered by Alpha Training Solutions — it is not a certificate, and the official certificate comes from the provider.

Once your instructor signs off, your certificate appears on the 'My training' page. From there you can download three versions: the full-size Certificate (PDF); a Wallet certificate, with both sides on one page to print and fold; and a Certificate for your phone, an image to show at the gate. Each is its own file for your Photos or Files.

Every certificate carries a short verification code and a QR code. Anyone can scan the QR or enter the code at alpha-training.ca/verify to confirm it's valid, who it was issued to, the course, and the expiry date. No login needed.

It depends on the certificate. Most of our courses are listed as valid for three years, Basic Life Support for one year, and some certificates, such as CSO, don't expire. WHMIS and TDG are tied to your employer, so a new employer may need to train you again. The expiry date is printed on your certificate, and our expiry checker at alpha-training.ca/how-long-is-my-ticket-good-for shows the rule for each one. Recertification courses are shorter than the full course, but you generally have to take them before your current certificate expires.

Often not: once a certificate lapses, most certifying bodies require the full course again rather than the shorter renewal. Call us with your expiry date before you book — we'll tell you which one you need rather than have you pay for the wrong course.

Certificate names come from your booking (as on government ID). Reply to any of our emails or call (250) 787-9315 and we'll correct the record and reissue.

Our courses have a fee, shown on each course page. These are free for anyone: practice tests for H2S, Fall Protection, Confined Space, Basic First Aid, Intermediate First Aid, Advanced First Aid and the Transportation Endorsement (alpha-training.ca/practice-tests), the safety certificate expiry checker, the guide to what each certificate is, and the first aid course names page.

Yes. Our free practice tests (alpha-training.ca/practice-tests) give you 20 questions at a time, drawn from a larger pool, with each answer explained. They are practice only: they are not the course exam and do not give a certificate. Your instructor covers everything you are assessed on during the course.

No. For a first aid certificate accepted in BC workplaces you must attend the whole course and pass a practical skills exam as well as a written one. Basic First Aid and Intermediate First Aid are also offered blended: you do the theory online at your own pace, then the practical in person.

Sign in at alpha-training.ca/my with the email you booked with (use 'Forgot password' if you need to) and download it again from 'My training'. Older certificates may not be in the portal yet, so if you can't find yours, call (250) 787-9315 and we'll look up your record. For courses certified by another provider, such as Energy Safety Canada or the Canadian Red Cross, the official certificate comes from that provider.

The expiry date is printed on your certificate. Anyone can also enter the verification code at alpha-training.ca/verify with your surname to see it. To check the rule for a certificate from any provider, use our expiry checker at alpha-training.ca/how-long-is-my-ticket-good-for.

Blended courses split into an online theory portion you complete beforehand and a shorter hands-on in-person session. It cuts classroom time while keeping the practical assessment that safety training requires.

Some, yes — those run start-to-finish online at your own pace, with no classroom date to book. They're marked 'Online' in the catalogue, and you can start as soon as you've booked. Anything with a hands-on skill in it stays blended or in person, because those skills have to be demonstrated in front of an assessor.

Yes — we run on-site and private courses across Northern BC and Alberta. Get a group quote with your dates, location, and crew size and we'll put together the whole package, including travel and site logistics.

Use the first aid requirements navigator in our Tools & resources — it walks you through the workplace class, hazard rating, travel time, and crew size to the minimum certification you need. It's guidance; your employer still completes their own first aid assessment.

It depends on the course, and it's listed on every course page. Basic First Aid on its own includes CPR-A; taken as part of Intermediate First Aid, it is CPR-C. Intermediate First Aid includes CPR-C, the child care first aid courses include CPR-B, and Basic Life Support is CPR-BLS. If you need a specific level for your job, check the course page or ask us before booking.

Our courses are competency-based — you progress by demonstrating understanding, with your instructor there to review anything you miss before it's finalized. Any assessed result can be challenged to a person: use the 'contest' link on the verify page or contact us, and a human reviews every challenge.

Yes — the employer portal shows everyone on your account, what they hold, and what's coming up for renewal, and you can export it for an audit. Ask us to link your workers to your company account and it fills in from there.

That's most of what we do. Tell us your rotation and crew size when you get a group quote and we'll build the schedule around it — our facility or yours, including evenings and back-to-backs during a shutdown.

Alpha Training Intelligence is our own training platform — the records, verification and learner tools behind every course we run. Our online Fall Protection course runs on it. Courses delivered under another body's certification — Canadian Red Cross, St. John Ambulance, Energy Safety Canada — run exactly as those organizations design them.

Your employer portal (Sign in → employer portal) lists everyone on your roster with their bookings, attendance and certificates, plus a Training records CSV shaped for SiteDocs, WorkHub, Cority and similar systems. Portal admin accounts are set up by our office — call (250) 787-9315.

In the portal: Crew → Add employee. They get an email to set up their account and appear on your roster right away; their courses and certificates fill in as they train.

Yes, with their say-so. A person's training record is theirs, so when you add someone who's listed under another company we email them a one-tap confirmation; the moment they say yes they move to your roster. Nobody else is notified.

Remove them from your roster in the portal (Crew → Remove). Their account and certificates stay theirs — they can keep verifying and using them anywhere — and your Orders keep every course you paid for. If their next employer requests a transfer, it moves automatically.

Call us. We'll set up their replacement as the new admin, and if the coordinator trained with us under their work email we can move their own training to a personal address so they keep their certificates.

Yes — there's an optional mobile field for each attendee when you book online, and when you add an employee in the portal. We only use it to reach a student about their own course.

In the portal under Orders you can move a student to another date or cancel a seat free of charge up to 24 hours before a public course. Inside 24 hours, call us.

Card payments show as paid right away. Bank transfers, EFTs and cheques are matched to your invoice by our office once the money lands, so updating an invoice from unpaid to paid can take up to 10 days. Your receipt appears under Orders as soon as it's matched. If it's been longer than that, call us.

Alpha Training Solutions grew out of Alpha Safety. Alpha Safety was founded in Fort St. John in 1997 and delivered its training in-house. In 2011 that training division became its own company, Alpha Training Solutions. We are at 10123 99 Avenue, Fort St. John, and you can reach us at (250) 787-9315.