Our Policies
Cancellation Policy
Course Cancellations by Customer
Classroom Courses - Alpha Training Solutions requires a minimum 24 Hours advanced cancellation notice prior to course start times business day prior.
Outdoor Courses - 7 days cancellation notice required
Occupational First Aid Level 3 - 14 days written notice, prior to course start time, is required for cancellation. Cancellations can be sent directly to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note: If the above required cancellation has been met but the course manuals have been picked up or received they are considered non-refundable. Please see our Refund Policy for more details on refund eligibility.
Client-Site & Private Courses
Required cancellation notice based on terms and conditions stated in the approved quote.
Late Cancellation Fee by Customer
Should a course be cancelled with less than the required notice period, ATS will retain the full course fee.
Course Cancellations by ATS
Every effort is made to deliver classes as scheduled, however ATS has had to cancel classes from time to time due to unforeseen events. In such an event, ATS will give the student/company as much advanced notice as possible.
FOR INFORMATION: