Our Policies

No Show Policy

Individual Payor

A "No Show" is defined as a student who does not attend a registered class and who has not given at least 24 hours' notice prior to the scheduled course start time. Alpha Training Solutions (ATS) enforces a No Show Fee which is equal to the full price of the course. 

Account Holder as Payor

A "No Show" is defined as a student who does not attend a registered class and who has not given the minimum required notice (See Cancellation Policy) prior to the scheduled course start time; or where the Employer of the student has not given ATS the minimum required notice, prior to the course start time that the student will not be attending.

Funding Agency as Payor

The same policy as for "Account Holder as Payor" applies to Funding Agencies where the funding agency will be liable for the No Show Fee charged due to a student's non-attendance.

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