Our Policies

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Classroom Courses

Any student or company, who cancels a course within the required cancellation period (Cancellation Policy) will either:

1. Not be charged for the course by Alpha Training Solutions (ATS)
2. If the course has been paid in advance the student/company may receive a full refund/credit invoice within 3 business days.
   Please note: If the student has received their course manual in advance, the refund received will be less the manual cost.

If any student does not attend a registered course and has not notified ATS within the required cancellation period (Cancellation Policy), our ATS No Show Policy and Cancellation Policy will apply.

Occupational First Aid Level 3

If the required cancellation period has been met the student may be eligible for a refund. (Cancellation Policy)
Please note: If the course manuals have been picked up/received in advance there will be no refund issued for the manual price.

Client-Site & Private Courses

Refund will be determined based upon the terms and conditions stated in the approved quote. (Cancellation Policy)